With the ever-changing macroeconomic conditions and rapidly changing strategic moves of the organization, companies are actively re-evaluating their existing process of training and systems. Today’s needs of remote working and digitization has led to effective and efficient delivery methods thus bringing a paradigm shift in learning. At Navigate we provide various Training Solutions across Sales, Service, Leadership and Coaching.
The ability to build relationships with customers and create repeat business is central to our program. We integrate Sales Process, Effective use of technology applications in Sales and improve skills for effective selling and techniques in sales.
Keeping these needs in mind, our Sales Transformation programs are customized to your requirements with a focus on
- Selling Skills using the Sales Competency Framework
- Negotiation Skills
- Change Management and Communication
- Product Training
- Sales application oriented training
- Key Account Management
- Dealer Management
- Use of social media in Sales
- Handling Objections in Sales
Customer Service Excellence
The relationships developed through a single, unique customer service experience cannot only help make a sale, but they can also create a loyal customer that guarantees repeat sales for years to come.
Keeping these needs in mind, our Customer Service Excellence programs are customized to your requirements with a focus on
- Customer Service Commitment Framework
- Improving Key Matrices on Customer Service
- Customer Service Behavioral Training
- Rewards and Recognition
- Coaching for Managers
Developing the next generation of leaders has been identified by HR professionals as the greatest human capital challenge facing organisations over the years to come. Leaders today face multiple challenges as per Centre of Creative Leadership the top 6 challenges faced by Leaders across the world are depicted below. NavigateHR helps in developing the future Leaders through blended learning approach of training, projects and coaching.
Coaching is perhaps one of the individually tailored practices in talent development as it involves a close and confidential relationship between the coach and the Coachee. Coaches help leaders understand their current capabilities, see how they are perceived by others, and focus on defining and clarifying current goals and appropriate action steps to achieve those goals. We have experienced and ICF Certified Coaches who would help the individual in the Coaching process and achieve the Goals.